Help Center
Find answers, guides, and resources to help you get the most out of Indicia HR.
How Can We Help?
Browse our help topics to find what you need.
Getting Started
Learn the basics of setting up your account and navigating the platform.
Background Screening
Understand how to initiate, track, and manage background screening requests.
Candidate Management
Tips for managing candidate profiles, documents, and verification status.
Company Administration
Manage your company account, team members, billing, and integrations.
Billing & Payments
Information about pricing, invoices, payment methods, and subscriptions.
Account & Security
Manage your account settings, password, two-factor authentication, and more.
Frequently Asked Questions
Quick answers to the most common questions.
How long does a background screening take?
Most background screenings are completed within 1-3 business days, depending on the type and complexity of the check. Some verifications that require third-party responses may take longer.
How do I add team members to my company account?
Navigate to your Company Dashboard, click on "Team Management," and use the invite feature to add new team members via email. You can assign roles and permissions for each member.
What types of screening do you offer?
We offer background screening, identity verification, employment verification, and education verification. Each can be customized based on your requirements.
How do I contact support?
You can reach our support team through the Contact Support page, or email us directly. Our team is available to assist you with any questions or issues.